Minlane is built around a genuine privacy-first design: your family's recordings, transcripts, and stories are encrypted under a key that is unique to your account. Minlane personnel do not have standing access to the content of your stories in the ordinary course of business.
Minlane Inc. ("Minlane", "we", "us", "our") operates the Minlane Living Archive at minlane.com. We are incorporated in the United States.
For EU/UK data protection law, Minlane acts as data controller for account data, elder profile data, family member data, wellbeing signals, and call logs. For voice recordings processed through third-party services, Minlane acts as controller and instructs those services as processors under data processing agreements.
Privacy contact: privacy@minlane.com
EU/UK users: We are working to appoint a formal EU/UK representative. UK supervisory authority: Information Commissioner's Office (ico.org.uk).
We use personal data only for the following purposes:
| Purpose | Data used | EU/UK basis |
|---|---|---|
| Record and generate stories | Elder profile, recordings, transcripts | Contract |
| Elder consent management | Phone number, SMS consent status | Legal obligation; consent |
| Family email delivery | Family emails, story content | Contract; legitimate interest |
| Service notifications | Account email | Contract |
| Wellbeing dashboard | Wellbeing signals | Legitimate interest / consent |
| Subscription and billing | Account email, billing data (via Stripe) | Contract; legal obligation |
| Debugging and support | Audit logs, call logs | Legitimate interest |
| Legal compliance | All categories as required | Legal obligation |
We do not:
Use recordings, transcripts, or stories to train any AI or ML model. Our agreements with Anthropic and OpenAI expressly prohibit this.
Sell, rent, license, or exchange personal data to third parties for their own commercial purposes.
Use your data for advertising, behavioural profiling, or retargeting of any kind.
Share story or recording content outside your family account, except as required by law or your explicit written instruction.
Minlane is a US-based company. All data is stored and processed in the United States. If you are outside the US — including in the EU, UK, Canada, India, or Bangladesh — your data will be transferred to and processed in the United States.
EU and UK users: Transfers rely on Standard Contractual Clauses (SCCs) under GDPR Article 46(2)(c) and UK IDTAs. Copies of applicable SCCs available on request to privacy@minlane.com.
Canadian users: Transfers are conducted in accordance with PIPEDA and applicable provincial privacy legislation.
Indian users: We are monitoring India's DPDPA 2023 implementation and will comply as rules come into force.
Minlane is not directed at children under 13. We do not knowingly collect personal data from anyone under 13 without verifiable parental consent (COPPA in the US). If you believe a child's data has been submitted, contact privacy@minlane.com and we will delete it within 14 days.
Elders with diminished capacity: Account holders must confirm at onboarding that they hold appropriate legal authority (power of attorney, health proxy, or equivalent) if the elder may lack mental capacity to consent independently.
We will notify active account holders by email at least 14 days before any material change. The notification will summarise what changed. Prior versions are available on written request to privacy@minlane.com.