Never used to train AI
Your family's recordings, emails, and messages are processed only to create your private chapters — never to train AI models, never sold.
Encrypted and kept private
All content is stored on AES-256 encrypted US servers. Only your family can access it. Minlane staff have no standing access.
Wellbeing stays in your family
Story tone scores appear only in your private Wellbeing view. Never shared with third parties or used commercially.
Minlane is built around a genuine privacy-first design: your family's recordings, transcripts, email memories, WhatsApp contributions, and stories are encrypted under a key that is unique to your account. Minlane personnel do not have standing access to the content of your stories in the ordinary course of business.
Minlane Inc. ("Minlane", "we", "us", "our") operates the Minlane Living Archive at minlane.com. We are incorporated in the United States.
For EU/UK data protection law, Minlane acts as data controller for account data, elder profile data, family member data, wellbeing signals, and call logs. For voice recordings and messages processed through third-party services, Minlane acts as controller and instructs those services as processors under data processing agreements.
Privacy contact: privacy@minlane.com
EU/UK users: We are working to appoint a formal EU/UK representative. UK supervisory authority: Information Commissioner's Office (ico.org.uk).
Minlane offers five ways to add a story to your family archive. Each has its own consent and data-handling path, described in the Consent tab.
Guided call
You and your loved one join a conference call together. Minlane records the conversation, transcribes it, and generates a written chapter.
Email a memory
You or a registered family member sends an email to your personal Minlane address. Minlane extracts the story and creates a draft for your review before it is published.
WhatsApp voice note or text
Anyone with your loved one's 6-digit archive PIN sends a WhatsApp voice note or text message to the Minlane number. The message becomes a draft for your review before it is published.
Narrate yourself
You record yourself in the Minlane app — sharing a memory in your own voice. The recording is transcribed and turned into a written chapter.
Invite
You send a family member a personal contribution link. They visit it in any browser — no Minlane account or app required — and record a voice note or write a memory. After checking a consent box, they submit. The contribution becomes a draft for your review before it is published.
We use personal data only for the following purposes:
| Purpose | Data used | EU/UK basis |
|---|---|---|
| Generate stories from calls | Elder profile, recordings, transcripts | Contract |
| Generate stories from email | Email address, email body | Contract; legitimate interest |
| Generate stories from WhatsApp | Phone number, message text or voice transcript | Contract; legitimate interest |
| Generate stories from self-recordings | Audio recording, transcript | Contract |
| Generate stories from invite | Contributor voice recording or written text, contributor name | Contract; contributor explicit consent at submission |
| Draft review and approval | AI-generated draft text, original message content | Contract |
| Elder consent management | Phone number, SMS consent status | Legal obligation; consent |
| Family story delivery | Family emails, story content | Contract; legitimate interest |
| Service notifications | Account email | Contract |
| Wellbeing dashboard | Wellbeing signals inferred from call transcripts | Legitimate interest / consent |
| Subscription and billing | Account email, billing data (via Stripe) | Contract; legal obligation |
| Debugging and support | Audit logs, call logs | Legitimate interest |
| Legal compliance | All categories as required | Legal obligation |
We do not:
Use recordings, transcripts, emails, or stories to train any AI or ML model. Our agreements with Anthropic and OpenAI expressly prohibit this.
Sell, rent, license, or exchange personal data to third parties for their own commercial purposes.
Use your data for advertising, behavioural profiling, or retargeting of any kind.
Share story or recording content outside your family account, except as required by law or your explicit written instruction.
Minlane is a US-based company. All data is stored and processed in the United States. If you are outside the US — including in the EU, UK, Canada, or India — your data will be transferred to and processed in the United States.
EU and UK users: Transfers rely on Standard Contractual Clauses (SCCs) under GDPR Article 46(2)(c) and UK IDTAs. Copies of applicable SCCs available on request to privacy@minlane.com.
Canadian users: Transfers are conducted in accordance with PIPEDA and applicable provincial privacy legislation.
Indian users: We are monitoring India's DPDPA 2023 implementation and will comply as rules come into force.
Minlane is not directed at children under 13. We do not knowingly collect personal data from anyone under 13 without verifiable parental consent (COPPA in the US). If you believe a child's data has been submitted, contact privacy@minlane.com and we will delete it within 14 days.
Elders with diminished capacity: Account holders must confirm at onboarding that they hold appropriate legal authority (power of attorney, health proxy, or equivalent) if the elder may lack mental capacity to consent independently.
We will notify active account holders by email at least 14 days before any material change. The notification will summarise what changed. Prior versions are available on written request to privacy@minlane.com.